Inside Sales Representative - Job Description
Our company expects all team members to uphold our core values:
Safety Practice Safety First- Physical, Intellectual, and Emotional - Always!
Teamwork Offer help, ask for help, and leverage the strength of our diverse and inclusive team
Respect Treat others as you would like to be treated
Accountability Take responsibility for your actions and your words
Continuous Improvement Take initiative and strive to do better
Ethical Behavior Follow our Code of Ethics and meet our high standard of professional behavior
Considerations: Chicago Glue & Machine is a leading adhesive and adhesive equipment distributor in the Midwest and one of the largest in the United States. The Inside Sales Business Development Associate plays a critical role in driving growth by managing inbound sales inquiries, developing new business opportunities, managing existing accounts and supporting outside sales representatives.
This role serves as a primary point of contact for prospects and customers who can be supported remotely. Success in this position requires strong communication skills, disciplined CRM usage, curiosity about customer operations, and the ability to connect customer needs with CGM solutions.
Approximately 70 percent of the role is spent on phone and video calls, email communication, CRM activity, and virtual meetings with prospects and customers.
Approximately 20 percent of the role is dedicated to managing key accounts in territories where CGM does not have physical representation.
Approximately 10 percent of the role may involve travel for customer meetings, trade shows, training, or internal collaboration.
Chicago Glue and Machine fosters an entrepreneurial spirit. Our business thrives through the efforts of our team being self-starters and empowered to use their creativity to quickly capitalize on opportunities. The ideal Inside Sales Business Development Associate must be resilient, energetic, determined, willing to learn, and take great initiative to be successful. They must be able to engage prospects in discussions that underline the value Chicago Glue & Machine can bring to their operations.
Primary Responsibilities
- Manage and respond to inbound sales inquiries in a timely, professional manner
- Qualify inbound leads and route opportunities appropriately between business development, inside and outside sales
- Build and maintain a healthy pipeline of qualified opportunities
- Maintain and expand the company's prospect and customer database
- Own accurate and timely CRM updates including notes, activities, opportunity stages, and next steps
- Conduct outbound prospecting to identify new business opportunities
- Manage a defined territory or group of key accounts supported remotely
- Identify customer needs and position CGM products, services, and technical expertise accordingly
- Research accounts, industries, and market trends to support sales and marketing efforts
- Support quoting, follow up, and coordination with internal teams as needed
- Use and follow tools and processes within the Quality Management System
- Support marketing initiatives such as trade shows, campaigns, blog content, or customer outreach
- Leverage, follow, and continuously improve CGM's sales process
Skills:
- Strong Active listening
- Clear verbal and written communication
- Ability to ask thoughtful questions and uncover customer needs
- Problem-solving and follow through
- Time management and prioritization
- Persistence and Resilience
- Microsoft Office and database software
- Ability to work independently and collaboratively
Characteristics:
- Self-starter who takes initiative
- Comfort with accountability and measurable goals
- Willingness to learn technical products and applications
- Ability to manage pressure and shifting priorities
Requirements:
- High School diploma required
- Ability to pass background check and drug screen
Benefits:
- 10 paid holidays
- Choice of HMO or PPO Medical Insurance, Dental and Vision Insurance offered
- FSA
- Short Term Disability
- Long Term Disability
- 401k, 3% employer match
Work is performed indoors in normal office setting. Conditions may vary on occasional trips to customer sites.
